This is a testing site - do not apply. Please go to northerntrustcareers.com.
Senior Analyst Client Servicing (IIG)
About Northern Trust:
Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.
As a Northern Trust employee (Partner), you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve.
Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you would benefit from adjustments for any part of the employment process, please inform the recruiter to discuss your individual requirements.
We recognize the value of inclusion and diversity in culture, in thought, and in experience, which is why Forbes ranked us the top employer for Diversity in 2018.
Role/ Department:
• To perform a variety of tasks within the IIG Account Relationship Associate team in an accurate and timely manner, working closely with departments within C&IS.
• To continually aim to improve the service offered to clients & work very closely with the Team Leads to ensure business deliverables are taken care.
• Strong subject matter expertise/ knowledge of NT business
• Demonstrate through examples /evidence excellent written and verbal language skills, ability to independently address technical & non-technical issues, knowledge share / training sessions conducted, proactively troubleshoot and manage escalations, and work with global teams
• Pro-actively come up with productivity improvements in the process
• Support IIG Client servicing in all locations
• Deliver high quality service delivery to internal and external clients
• Be able to respond to queries within 24 hours and understand the broader issues affecting our clients.
• Receive service requests from clients and partners; executes daily client activity, handles enquiry resolution, maintains client documentation and ensures that system information is up-to-date.
• Coordinates with Operations on service delivery and communicates with the clients as appropriate.
• Provide relationship team administrative support as required
• Oversight duties to assist 2 offshore locations, providing support where necessary on Account closures & Account openings responsibility for ensuring that all client documentation is completed in a timely manner.
• Researches client records, contracts and agreements to respond to client enquiries.
• Identifies service efficiency enhancements and process improvements using creative and proactive measures.
• Proactively look to improve service delivery
SKILLS / EXPERIENCE
• Knowledge of custody operations desirable.
• Good knowledge of Account opening process beneficial
• Analytical and problem solving skills.
• Strong organisational skills.
• Ability to prioritise work effectively in order to cope with multiple deadlines.
• Excellent communication skills, both verbal and written.
• Strong team player
• Excellent attention to detail
• Strong IT skills (Excel, Word and Powerpoint), advanced Excel is an advantage.
Working with Us:
We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and ethical companies. In return, we will support you with your personal and career goals in a number of ways:
Financial – Life Assurance, Disability Plan, Pension/ Gratuity, Annual Pay Review
Work Life Balance – Flexible Work Options, Incremental Annual Leave, Community Volunteer Days
Health & Wellbeing – Private Medical Insurance, Active Sports & Social clubs (lunchtime and after-work groups), Employee Assistance Program
Professional Development – Clear Career Path, Education Assistance, Recognition Programme, NT University (wide range of online, virtual & in-house training options) and employee-led Business Resource Councils dedicated to diversity and inclusion initiatives.
And Finally
We hope you’re excited about the role and the opportunity to work with us.
We value an inclusive workplace and understand flexibility means different things to different people.
Apply today and talk to us about your flexible working requirements and together we can achieve greater.
This is a testing site - do not apply. Please go to northerntrustcareers.com.
- $135 billion in banking assets
- $8.1 trillion in assets under custody
- $10.7 trillion in assets under custody/administration
- $1.1 trillion in assets under management